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  1. Jira Service Management Data Center
  2. JSDSERVER-4522

Disabling "Send mail for this update" option on Bulk operations does not prevent Service Desk notifications from being send

      Summary

      When using the Bulk operation on an issue navigator query, in the confirmation step, it is possible to disable emails (notifications) from being send on the actions that will be performed.
      Though this works for JIRA notifications, Service Desk notifications do not appear to be taken into consideration.

      Steps to Reproduce

      1. Set up a JIRA instance with Service Desk installed
      2. Set up an outgoing mail server
      3. Perform a search query in the issue navigator
      4. Perform any bulk operation on the query result
      5. In the confirmation step, uncheck the "Send mail for this update" box and proceed

      Expected Results

      The bulk operation follows through, and no notifications at all are being send out.

      Actual Results

      The JIRA notifications are not being send out
      However, Service Desk notifications are being send out

      Workaround

      There is no proper workaround for this issue, though there are 2 options available:

      1. Shortly disable the outgoing mail server, however this might also impact any other events that require notifications from JIRA.
      2. Shortly disable Service Desk notifications. This is less intrusive than option 1 however could still impact notifications on other events than the bulk operation.

            [JSDSERVER-4522] Disabling "Send mail for this update" option on Bulk operations does not prevent Service Desk notifications from being send

            Hello,

            We are tracking this in JSDSERVER-1475. Please follow to that issue for updates.

            Cheers!

            Tim | Atlassian

             

            Tim Evans (Inactive) added a comment - Hello, We are tracking this in JSDSERVER-1475 . Please follow to that issue for updates. Cheers! Tim | Atlassian  

              Unassigned Unassigned
              mnassette MJ (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: