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  1. Jira Service Management Data Center
  2. JSDSERVER-1475

Bulk operations send notifications to customers when "Send mail for this update" is unchecked

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      Summary

      JIRA Service Desk notifications to customers are sent when a bulk operation is performed despite "Send mail for this update" being unchecked.

      Steps to Reproduce

      1. Create a few issues in a Service Desk Project;
      2. Run a simple filter to retrieve these issues;
      3. Run a bulk edit operation, to transition these issues and uncheck the "Send mail for this update" box.

      Expected Results

      No notifications should be sent

      Actual Results

      On the final move screen a message appears: "Email notifications will NOT be sent for this update."
      Notifications are still sent to customers

      Workaround

      There is no proper workaround for this issue, though there are 2 options available:

      1. Shortly disable the outgoing mail server, however this might also impact any other events that require notifications from JIRA.
      2. Shortly disable Service Desk notifications. This is less intrusive than option 1 however could still impact notifications on other events than the bulk operation.

          Form Name

            [JSDSERVER-1475] Bulk operations send notifications to customers when "Send mail for this update" is unchecked

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2303972 ] New: JAC Bug Workflow v3 [ 3126263 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Joao Palharini (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 351014 ]
            Morgan Knicely (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 341705 ]
            Morgan Knicely (Inactive) made changes -
            Labels Original: affects-server New: affects-server cst
            Lachlan G (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Awaiting Release [ 11372 ] New: Done [ 10044 ]
            Bugfix Automation Bot made changes -
            UIS Original: 14 New: 11
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2057935 ] New: JSD Bug Workflow v5 - TEMP [ 2303972 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055392 ] New: JSD Bug Workflow v5 [ 2057935 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956415 ] New: JSD Bug Workflow v5 - TEMP [ 2055392 ]

              mmcmahon Matthew McMahon (Inactive)
              tevans Tim Evans (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: