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  1. Jira Service Management Data Center
  2. JSDSERVER-1442

Issue Creation doesn't Notify the User specified in the User picker field

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to reproduce:
      • Create a User picker field
      • On Issue Create event (Notification Scheme for SD), add the User Custom Field Value and choose the user picker field
      • Add this field in the Customer Portal
      • Create the SD request and fill in the user picker field with a SD customer
      Expected Result:
      • SD customer specified in the user picker field should receive a notification when the issue gets created
      Actual Result:
      • No notification has been received by the SD customer while reporter was able to get it.

      Additional Information:

      • Other notifications are working fine and received by the SD customer (user picker field)

          Form Name

            [JSDSERVER-1442] Issue Creation doesn't Notify the User specified in the User picker field

            No work has yet been logged on this issue.

              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: