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  1. Jira Service Management Data Center
  2. JSDSERVER-1442

Issue Creation doesn't Notify the User specified in the User picker field

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to reproduce:
      • Create a User picker field
      • On Issue Create event (Notification Scheme for SD), add the User Custom Field Value and choose the user picker field
      • Add this field in the Customer Portal
      • Create the SD request and fill in the user picker field with a SD customer
      Expected Result:
      • SD customer specified in the user picker field should receive a notification when the issue gets created
      Actual Result:
      • No notification has been received by the SD customer while reporter was able to get it.

      Additional Information:

      • Other notifications are working fine and received by the SD customer (user picker field)

            [JSDSERVER-1442] Issue Creation doesn't Notify the User specified in the User picker field

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Ishwinder Kaur made changes -
            Labels Original: affects-cloud affects-server pm ril New: affects-cloud affects-server cleanup-seos-fy25 pm ril
            Marc Dacanay made changes -
            Labels Original: affects-cloud affects-server pm New: affects-cloud affects-server pm ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954805 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS New: 5
            Bugfix Automation Bot made changes -
            Support reference count Original: 3 New: 4
            Sergey made changes -
            Affects Version/s New: 3.16.13 [ 91207 ]
            Affects Version/s New: 4.5.2 [ 90400 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304467 ] New: JAC Bug Workflow v3 [ 3126226 ]
            Status Original: To Do [ 10071 ] New: Gathering Impact [ 12072 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]

              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: