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  1. Jira Service Management Data Center
  2. JSDSERVER-1436

Ability to set default request types

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As an administrator, I want to configure the default request types which come with a new service desk.

            [JSDSERVER-1436] Ability to set default request types

            Maarten Van Linthout added a comment -

            This is not just a suggestion, this is actually crucial!

             

            When using automation you can send emails, but those emails are not send if the request type is not filled in.

            Hence the automation rules are broken...

            Maarten Van Linthout added a comment - This is not just a suggestion, this is actually crucial!   When using automation you can send emails, but those emails are not send if the request type is not filled in. Hence the automation rules are broken...

              Unassigned Unassigned
              bberenberg Boris Berenberg (Inactive)
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                Created:
                Updated: