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Bug
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Resolution: Fixed
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Medium
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2.2
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Severity 2 - Major
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Actual Results:
There is a performance degradation in the Queue display, when using the clause: ORDER BY "Time to resolution"
In a large Service Desk, with more than 30000 requests, a Queue with 300 requests is taking a huge delay of 40s to return the JQL result when using ORDER BY "Time to resolution".
Steps to reproduce:
- Create a Service Desk
- Populate it with 30k requests
- Set up a queue that will take more than 300 requests and add ORDER BY "Time to resolution" to the JQL of the Queue.
- Load the queue.
Expected Results:
JIRA Service Desk loads the Queue without major delays.
Workaround:
Remove the clause from the JQL, when removing the ORDER BY "Time to resolution" the Queue displays immediately.
- caused by
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TESLA-366 Loading...