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  1. Jira Service Management Data Center
  2. JSDSERVER-1429

Queue display very slow when using Time to resolution

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      Actual Results:

      There is a performance degradation in the Queue display, when using the clause: ORDER BY "Time to resolution"

      In a large Service Desk, with more than 30000 requests, a Queue with 300 requests is taking a huge delay of 40s to return the JQL result when using ORDER BY "Time to resolution".

      Steps to reproduce:

      1. Create a Service Desk
      2. Populate it with 30k requests
      3. Set up a queue that will take more than 300 requests and add ORDER BY "Time to resolution" to the JQL of the Queue.
      4. Load the queue.

      Expected Results:

      JIRA Service Desk loads the Queue without major delays.

      Workaround:

      Remove the clause from the JQL, when removing the ORDER BY "Time to resolution" the Queue displays immediately.

        1. 2014-12-26_152356127.mp4
          2.51 MB
          Olivier Albertini

              mmcmahon Matthew McMahon (Inactive)
              psouza Pedro Souza
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                Created:
                Updated:
                Resolved: