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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-1424

Hidden Priority in the Default Field Configuration doesn't allow Service Desk to be Created

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    Description

      Steps to Reproduce

      1. Install JIRA 6.3.14;
      2. Hide the 'Priority Field' in the Default Field Configuration;
      3. Install JIRA Service Desk 2.2;
      4. Click on 'Service Desk >> Create Service Desk';
      5. Select "New Service Desk Project";
      6. Try to create it.

      See this demonstration Video: error-create-sd.mov

      Expected Behavior

      The Service Desk would be created.

      Actual Behavior

      The following error is displayed:

      Workaround

      Navigate to Administration >> Issues >> Field Configuration >> Default Field Configuration and click on 'Show' next to the Priority field.

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              Unassigned Unassigned
              mfernandes@atlassian.com Matheus Fernandes
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                Created:
                Updated:

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