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Bug
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Resolution: Tracked Elsewhere
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Medium
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None
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5.11.0
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None
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6
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Severity 3 - Minor
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14
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Issue statement
Search KB articles in customer portal (with Confluence DC integrated) causes duplicate search result entries to be rendered without body text.
Environment
- Replicable on Jira Service Management (JSM) Data Center with Confluence Data Center
- Issue not replicable on JSM 5.10.x.
- Issue was introduced with the JSM version 5.11.0
Steps to Reproduce
- Create a Confluence DC instance (of version 8.5 or above)
- Create app links between the JSM & the Confluence DC instances
- In one JSM project, enable KB integration against the Confluence DC instance (linking to a new KB space)
- Create a few sample articles in the new KB space in Confluence, e.g.
- 'Test article 1' with some sample body content
- 'Test article 2' with some sample body content
- Go to help center page (or portal landing page) of the customer portal
- Type 'test' in the search input
Expected Results
No duplicate search result entry should be rendered.
Actual Results
Duplicate search result entries are rendered, without body part.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- is blocked by
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- Closed
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- mentioned in
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Page Failed to load
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-14149] Search KB articles in customer portal (with Confluence DC integrated) causes duplicate search result entries to be rendered without body text
Closing this as this is a Confluence bug, tracked here https://jira.atlassian.com/browse/CONFSERVER-94193
Please vote there if it is affecting you.
Hello,
we've just tested the searchV2 API by converting it to JSON, and I end up with a duplicate.
On the other hand, in other tests we've realized that if :
- the search is for a word in the title, I get a duplicate
- the search is for a word in a label, I get a duplicate
- the search is for a word present only in the page content I have no duplicates
hope this helps with the analysis
Sébastien
Hi
For my case, duplicates also appear on new spaces but only those that are categorized (knowledge_base/documentation/...)
we don't have duplicate results if the space is created without a category.
Changing or removing the category of an existing space does not make the duplicate disappear
Hi,
I see the same thing on my instance
Have you found a fix?
Thanks
good morning,
we have updated our Confluence instance DC to version 8.5.12.
However, we still have duplicates in our searches.
can you check the resolution of this case