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  1. Jira Service Management Data Center
  2. JSDSERVER-14149

Search KB articles in customer portal (with Confluence DC integrated) causes duplicate search result entries to be rendered without body text

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Details

    • Bug
    • Resolution: Unresolved
    • Medium
    • None
    • 5.11.0
    • Knowledge Base
    • None

    Description

      Issue statement

      Search KB articles in customer portal (with Confluence DC integrated) causes duplicate search result entries to be rendered without body text.

      Environment

      • Replicable on Jira Service Management (JSM) Data Center with Confluence Data Center
      • Issue not replicable on JSM 5.10.x.
      • Issue was introduced with the JSM version 5.11.0

      Steps to Reproduce

      1. Create a Confluence DC instance (of version 8.5 or above)
      2. Create app links between the JSM & the Confluence DC instances
      3. In one JSM project, enable KB integration against the Confluence DC instance (linking to a new KB space)
      4. Create a few sample articles in the new KB space in Confluence, e.g.
        1. 'Test article 1' with some sample body content
        2. 'Test article 2' with some sample body content
      5. Go to help center page (or portal landing page) of the customer portal
      6. Type 'test' in the search input

      Expected Results

      No duplicate search result entry should be rendered.

      Actual Results

      Duplicate search result entries are rendered, without body part.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              Unassigned Unassigned
              mma Martin Ma
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              Dates

                Created:
                Updated:

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