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  1. Jira Service Management Data Center
  2. JSDSERVER-14149

Search KB articles in customer portal (with Confluence DC integrated) causes duplicate search result entries to be rendered without body text

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    • Icon: Bug Bug
    • Resolution: Tracked Elsewhere
    • Icon: Medium Medium
    • None
    • 5.11.0
    • Knowledge Base
    • None

      Issue statement

      Search KB articles in customer portal (with Confluence DC integrated) causes duplicate search result entries to be rendered without body text.

      Environment

      • Replicable on Jira Service Management (JSM) Data Center with Confluence Data Center
      • Issue not replicable on JSM 5.10.x.
      • Issue was introduced with the JSM version 5.11.0

      Steps to Reproduce

      1. Create a Confluence DC instance (of version 8.5 or above)
      2. Create app links between the JSM & the Confluence DC instances
      3. In one JSM project, enable KB integration against the Confluence DC instance (linking to a new KB space)
      4. Create a few sample articles in the new KB space in Confluence, e.g.
        1. 'Test article 1' with some sample body content
        2. 'Test article 2' with some sample body content
      5. Go to help center page (or portal landing page) of the customer portal
      6. Type 'test' in the search input

      Expected Results

      No duplicate search result entry should be rendered.

      Actual Results

      Duplicate search result entries are rendered, without body part.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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          Form Name

            [JSDSERVER-14149] Search KB articles in customer portal (with Confluence DC integrated) causes duplicate search result entries to be rendered without body text

            Tripta Kaur made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 988594 ]

            Sébastien GAYOU added a comment -

            good morning,

            we have updated our Confluence instance DC to version 8.5.12.
            However, we still have duplicates in our searches.
            can you check the resolution of this case

            Sébastien GAYOU added a comment - good morning, we have updated our Confluence instance DC to version 8.5.12. However, we still have duplicates in our searches. can you check the resolution of this case
            Benjamin Suess made changes -
            Resolution New: Tracked Elsewhere [ 15 ]
            Status Original: Short Term Backlog [ 12074 ] New: Closed [ 6 ]

            Benjamin Suess added a comment -

            Closing this as this is a Confluence bug, tracked here https://jira.atlassian.com/browse/CONFSERVER-94193

            Please vote there if it is affecting you.

            Benjamin Suess added a comment - Closing this as this is a Confluence bug, tracked here https://jira.atlassian.com/browse/CONFSERVER-94193 Please vote there if it is affecting you.
            Bartosz Ornatowski made changes -
            Status Original: Gathering Impact [ 12072 ] New: Short Term Backlog [ 12074 ]
            SET Analytics Bot made changes -
            UIS Original: 6 New: 14
            SET Analytics Bot made changes -
            UIS Original: 5 New: 6
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 6
            SET Analytics Bot made changes -
            UIS Original: 3 New: 5
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3

              Unassigned Unassigned
              mma Martin Ma
              Affected customers:
              8 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: