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  1. Jira Service Management Data Center
  2. JSDSERVER-14088

Unclear error message is shown on the Project Email Requests Processing log page when you don't have enough permissions: "Email Something has gone wrong with your request. If symptoms persist contact your System Administrator."

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      The Email processing logs page within the project shows the error "Something has gone wrong with your request. If symptoms persist contact your System Administrator." when the user doesn't have enough permissions.

      We need to provide a descriptive error to help users understand why they cannot view the email processing logs.

      Steps to Reproduce

      1. In a Service Management project, add yourself to the Service Desk Team role but do not provide Administer Project permission.
      2. Go to Project Settings > Email Requests.
      3. Click on View logs to view the Processing logs for the mail handler.

      Expected Results

      The following error should be reported:

      You do not have permission to view this log. If the log is associated with a project, only the project admin can view it. If its not associated with a project, only the JIRA admin can view the log.

      Actual Results

      The following error is reported:

      Something has gone wrong with your request. If symptoms persist contact your System Administrator.

      Workaround

      When trying to view the Email processing logs from Jira Administration > Applications > Jira Service Management > Email requests, the correct error is reported:

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        2. misleading_error.PNG
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            [JSDSERVER-14088] Unclear error message is shown on the Project Email Requests Processing log page when you don't have enough permissions: "Email Something has gone wrong with your request. If symptoms persist contact your System Administrator."

            SET Analytics Bot made changes -
            Support reference count New: 2
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 978513 ]
            Violeta Fulger made changes -
            Description Original: The Email processing logs page within the project shows the error "Something has gone wrong with your request. If symptoms persist contact your System Administrator." when the user doesn't have enough permissions.

            We need to provide a descriptive error to help users understand why they cannot view the email processing logs.
            h3. Steps to Reproduce
             # In a Service Management project, add yourself to the *Service Desk Team* role but do not provide *Administer Project* permission
             # Go to *Project Settings* > *Email Request*
             # Click on *View logs* to view the *Processing logs* for the mail handler

            h3. Expected Results

            The following error should be reported:
            {noformat}
            You do not have permission to view this log. If the log is associated with a project, only the project admin can view it. If its not associated with a project, only the JIRA admin can view the log. {noformat}
            h3. Actual Results

            The following error is reported:
            {noformat}
            Something has gone wrong with your request. If symptoms persist contact your System Administrator. {noformat}
            !misleading_error.PNG|width=315,height=73!
            h3. Workaround

            When trying to view the Email processing logs from *Jira Administration* > *Applications* > *Jira Service Management* > {*}Email requests{*}, the correct error is reported:

            !correct_error.PNG|width=830,height=79!             		New: The Email processing logs page within the project shows the error "Something has gone wrong with your request. If symptoms persist contact your System Administrator." when the user doesn't have enough permissions.

            We need to provide a descriptive error to help users understand why they cannot view the email processing logs.
            h3. Steps to Reproduce
             # In a Service Management project, add yourself to the *Service Desk Team* role but do not provide *Administer Project* permission.
             # Go to *Project Settings* > {*}Email Requests{*}.
             # Click on *View logs* to view the *Processing logs* for the mail handler.

            h3. Expected Results

            The following error should be reported:
            {noformat}
            You do not have permission to view this log. If the log is associated with a project, only the project admin can view it. If its not associated with a project, only the JIRA admin can view the log. {noformat}
            h3. Actual Results

            The following error is reported:
            {noformat}
            Something has gone wrong with your request. If symptoms persist contact your System Administrator. {noformat}
            !misleading_error.PNG|width=315,height=73!
            h3. Workaround

            When trying to view the Email processing logs from *Jira Administration* > *Applications* > *Jira Service Management* > {*}Email requests{*}, the correct error is reported:

            !correct_error.PNG|width=830,height=79!
            Violeta Fulger made changes -
            Attachment Original: misleading error.PNG [ 443201 ]
            Violeta Fulger made changes -
            Attachment Original: correct error.PNG [ 443200 ]
            Violeta Fulger made changes -
            Description Original: The Email processing logs page within the project shows the error "Something has gone wrong with your request. If symptoms persist contact your System Administrator." when the user doesn't have enough permissions.

            We need to provide a descriptive error to help users understand why they cannot view the email processing logs.             		New: The Email processing logs page within the project shows the error "Something has gone wrong with your request. If symptoms persist contact your System Administrator." when the user doesn't have enough permissions.

            We need to provide a descriptive error to help users understand why they cannot view the email processing logs.
            h3. Steps to Reproduce
             # In a Service Management project, add yourself to the *Service Desk Team* role but do not provide *Administer Project* permission
             # Go to *Project Settings* > *Email Request*
             # Click on *View logs* to view the *Processing logs* for the mail handler

            h3. Expected Results

            The following error should be reported:
            {noformat}
            You do not have permission to view this log. If the log is associated with a project, only the project admin can view it. If its not associated with a project, only the JIRA admin can view the log. {noformat}
            h3. Actual Results

            The following error is reported:
            {noformat}
            Something has gone wrong with your request. If symptoms persist contact your System Administrator. {noformat}
            !misleading_error.PNG|width=315,height=73!
            h3. Workaround

            When trying to view the Email processing logs from *Jira Administration* > *Applications* > *Jira Service Management* > {*}Email requests{*}, the correct error is reported:

            !correct_error.PNG|width=830,height=79!
            Violeta Fulger made changes -
            Attachment New: correct_error.PNG [ 443203 ]
            Violeta Fulger made changes -
            Attachment New: misleading_error.PNG [ 443202 ]
            Violeta Fulger made changes -
            Attachment New: misleading error.PNG [ 443201 ]

              Unassigned Unassigned
              2b156221a02c Violeta Fulger
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                Created:
                Updated: