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  1. Jira Service Management Data Center
  2. JSDSERVER-14088

Unclear error message is shown on the Project Email Requests Processing log page when you don't have enough permissions: "Email Something has gone wrong with your request. If symptoms persist contact your System Administrator."

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • Email - Incoming
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      The Email processing logs page within the project shows the error "Something has gone wrong with your request. If symptoms persist contact your System Administrator." when the user doesn't have enough permissions.

      We need to provide a descriptive error to help users understand why they cannot view the email processing logs.

      Steps to Reproduce

      1. In a Service Management project, add yourself to the Service Desk Team role but do not provide Administer Project permission.
      2. Go to Project Settings > Email Requests.
      3. Click on View logs to view the Processing logs for the mail handler.

      Expected Results

      The following error should be reported:

      You do not have permission to view this log. If the log is associated with a project, only the project admin can view it. If its not associated with a project, only the JIRA admin can view the log.

      Actual Results

      The following error is reported:

      Something has gone wrong with your request. If symptoms persist contact your System Administrator.

      Workaround

      When trying to view the Email processing logs from Jira Administration > Applications > Jira Service Management > Email requests, the correct error is reported:

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            [JSDSERVER-14088] Unclear error message is shown on the Project Email Requests Processing log page when you don't have enough permissions: "Email Something has gone wrong with your request. If symptoms persist contact your System Administrator."

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              Unassigned Unassigned
              2b156221a02c Violeta Fulger
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                Created:
                Updated: