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Bug
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Resolution: Fixed
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Medium
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None
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11
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Severity 3 - Minor
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Summary
Email processing logs when viewed from within the project report error "Fetch call failed with status code: 401" when you do not have enough permission.
We need to provide a descriptive error here to help customers understand why they cannot view the email processing logs
Steps to Reproduce
- In a service desk project, Add yourself to the Service Desk Team role But do not provide Administer Project permission
- Go to Project > Project Settings > Email Request
- Click on View logs to view the Processing logs for one of the mail handlers
Expected Results
The following error should be reported:
You do not have permission to view this log. If the log is associated with a project, only the project admin can view it. If its not associated with a project, only the JIRA admin can view the log.
Actual Results
The following error is reported
Fetch call failed with status code: 401
Workaround
When viewing the Email processing logs from Jira Settings > Products > Email request section it reports the correct error that you do ot have enough permissions.
- is related to
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JSDSERVER-14088 Unclear error message is shown on the Project Email Requests Processing log page when you don't have enough permissions: "Email Something has gone wrong with your request. If symptoms persist contact your System Administrator."
- Gathering Interest