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      Issue Summary

      Announcement Banner on customer portal has three segments

      • Help center announcement - Can be translated
      • Login announcement - Can't be translated
      • Customize help center - Can't be translated, even don't have option in Language support -> Announcement

      This is reproducible on Data Center: Yes

      Steps to Reproduce

      • Create a Service Desk Project
      • Navigate to Project Settings -> Language Support, verify the default language(be it English)
      • Login to customer portal and click on customize on top right corner
      • Add details for help center announcements, Login announcement and Customize help center.
      • Now add another language support under Project Settings -> Language Support -> Add Language(be it Deutsch)
      • Click on new language Deutsch and add corressponding translations for Portal and Request Types. Below screenshot is for announcement banner
      • Save each options and at end check if Deutsch status is up to date and Available to Customers toggle is enabled.
      • Now login to customer portal and change the browser and profile language to Deutsch

      Expected Results

      Login Announcement should display the message in Deutsch

      Actual Results

      Login announcement still shows in English

      While there was no option to set translation for Customize help center under Language Support -> Announcement, so that too is not translated

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. Announcement Banner.png
          Announcement Banner.png
          136 kB
        2. Announcement translation.png
          Announcement translation.png
          160 kB
        3. Customize help center.png
          Customize help center.png
          62 kB
        4. Login Announcement.png
          Login Announcement.png
          66 kB

            [JSDSERVER-13985] Add translations for "Customise help center" on customer portal

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            Link New: This issue is cloned from JSDSERVER-11991 [ JSDSERVER-11991 ]
            Alex Cooksey created issue -

              Unassigned Unassigned
              3814e4a56ec7 Aniket Ranjan
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                Created:
                Updated: