Issue Summary
Announcement Banner on customer portal has three segments
- Help center announcement - Can be translated
- Login announcement - Can't be translated <- This is the bug
- Customize help center - Can't be translated, even don't have option in Language support -> Announcement – Refer to linked Suggestion
This is reproducible on Data Center: Yes
Steps to Reproduce
- Create a Service Desk Project
- Navigate to Project Settings -> Language Support, verify the default language(be it English)
- Login to customer portal and click on customize on top right corner
- Add details for help center announcements, Login announcement and Customize help center.
- Now add another language support under Project Settings -> Language Support -> Add Language(be it Deutsch)
- Click on new language Deutsch and add corressponding translations for Portal and Request Types. Below screenshot is for announcement banner
- Save each options and at end check if Deutsch status is up to date and Available to Customers toggle is enabled.
- Now login to customer portal and change the browser and profile language to Deutsch
Expected Results
Login Announcement should display the message in Deutsch
Actual Results
Login announcement still shows in English
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Bug
Medium
JSDSERVER-13985 Add translations for "Customise help center" on customer portal
