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  1. Jira Service Management Data Center
  2. JSDSERVER-13970

SLA display on issues shows a different target than the one it matched.

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 4.20.17

      Issue Summary

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Define an SLA with some targets that use a custom field in JQL, and some targets that do not. We'll call this field "Conditional".
      2. Set targets that use Conditional field to use a different calendar than the targets that do not use the Conditional field. We'll call this calendar "24x5".
      3. Set the default "All other issues" target to use the "24x5" calendar.

      Expected Results

      1. On issues, the SLA should display the SLA target it has matched.

      Actual Results

      1. On issues, the SLA displays the "All other issues" target.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. screenshot-1.png
          36 kB
          Morgan Knicely
        2. screenshot-2.png
          76 kB
          Morgan Knicely
        3. screenshot-3.png
          33 kB
          Morgan Knicely

              Unassigned Unassigned
              921469af59fc Marko Pyvonosov
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                Created:
                Updated: