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This ticket is a duplicate of https://jira.atlassian.com/browse/JSDSERVER-1380, therefore closing it as duplicate.

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Right now if we want to Turn on the email channel to "Create Issues and comments from Email" in JIRA Service Desk then system shows the error below:

"The associated request type must have both the Summary and Description fields as visible fields, and all the other visible fields, if any, must be optional." (please see the attached image)

But our current request types have Summary and Description fields but any one of the other fields is required. For a new request we have to follow this convention. But for posting comment we don't need to follow it.

We know now the configuration is tied up with each other. But it should not be. There should be a facility to configure comment posting and ticket posting separately.

Note:
I am using cloud version.