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  1. Jira Service Management Data Center
  2. JSDSERVER-1368

Notifications being sent with JIRA Automation

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    • Icon: Bug Bug
    • Resolution: Not a bug
    • Icon: Low Low
    • None
    • 2.1, 2.2
    • Automation

      When you have JIRA Automation in use with a Service Desk Project, even if you set some action to not send Notifications, they are sent.

      Steps to Reproduce:

      1. Configure JIRA Automation to trigger an issue transition and set it not to send Notifications
      2. The automation will work, but the customer get's the notification anyways

      Expected results:

      The automation happens and no notifications are sent

      Actual results:

      The notifications are being sent.

      Other information:

      This issue was also reported at: https://bitbucket.org/atlassianlabs/automation/issue/37/service-desk-notifications-override

          Form Name

            [JSDSERVER-1368] Notifications being sent with JIRA Automation

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304010 ] New: JAC Bug Workflow v3 [ 3124908 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2057969 ] New: JSD Bug Workflow v5 - TEMP [ 2304010 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055437 ] New: JSD Bug Workflow v5 [ 2057969 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955191 ] New: JSD Bug Workflow v5 - TEMP [ 2055437 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614798 ] New: JSD Bug Workflow v5 [ 1955191 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602098 ] New: JSD Bug Workflow v4 [ 1614798 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398758 ] New: JSD Bug Workflow v2 [ 1602098 ]
            Marty made changes -
            Component/s New: Automation [ 36398 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 792308 ] New: JSD Bug Workflow [ 1398758 ]

              knguyen@atlassian.com Kha Nguyen (Inactive)
              pcora Pedro Cora
              Affected customers:
              2 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: