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  1. Jira Service Management Data Center
  2. JSDSERVER-1365

request.channel.type issue property is not searchable

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Using issue.property["request.channel.type"].value = "email" or "portal" in JQL search filters does not seem to be working.

        1. Recording #6.mp4
          1.39 MB

            [JSDSERVER-1365] request.channel.type issue property is not searchable

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304454 ] New: JAC Bug Workflow v3 [ 3125400 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058554 ] New: JSD Bug Workflow v5 - TEMP [ 2304454 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055961 ] New: JSD Bug Workflow v5 [ 2058554 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955397 ] New: JSD Bug Workflow v5 - TEMP [ 2055961 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615107 ] New: JSD Bug Workflow v5 [ 1955397 ]
            jonah (Inactive) made changes -
            Description Original: Using issue.property["request.channel.type"].value = "email" or "portal" in JQL search filters does not seem to be working.

            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1365].
              {panel}

            Using issue.property["request.channel.type"].value = "email" or "portal" in JQL search filters does not seem to be working.

            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1365 [ JSDCLOUD-1365 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602443 ] New: JSD Bug Workflow v4 [ 1615107 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398526 ] New: JSD Bug Workflow v2 [ 1602443 ]
            Marty (Inactive) made changes -
            Component/s New: Request Type Configuration [ 38693 ]

              mmcmahon Matthew McMahon (Inactive)
              mmcmahon Matthew McMahon (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: