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  1. Jira Service Management Data Center
  2. JSDSERVER-1365

request.channel.type issue property is not searchable

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Using issue.property["request.channel.type"].value = "email" or "portal" in JQL search filters does not seem to be working.

        1. Recording #6.mp4
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            [JSDSERVER-1365] request.channel.type issue property is not searchable

            Sven Moellers added a comment -

            I have the same issue with "unknown" reported by Nairi. 

            how can these requests be updated?

            Sven Moellers added a comment - I have the same issue with "unknown" reported by Nairi.  how can these requests be updated?

            Nairi salma added a comment -

            we migrated our jira software project to jira service desk project
            some issues are automatically updated and now have jira channel as value
            but another have a channel at "unknown" value
            i tried many solution but can't modify this value
            we are blocked and have to plan our backlog as soon as possible to differentiate internal issue and external issue coming from portal

            Nairi salma added a comment - we migrated our jira software project to jira service desk project some issues are automatically updated and now have jira channel as value but another have a channel at "unknown" value i tried many solution but can't modify this value we are blocked and have to plan our backlog as soon as possible to differentiate internal issue and external issue coming from portal
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304454 ] New: JAC Bug Workflow v3 [ 3125400 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058554 ] New: JSD Bug Workflow v5 - TEMP [ 2304454 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055961 ] New: JSD Bug Workflow v5 [ 2058554 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955397 ] New: JSD Bug Workflow v5 - TEMP [ 2055961 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615107 ] New: JSD Bug Workflow v5 [ 1955397 ]
            jonah (Inactive) made changes -
            Description Original: Using issue.property["request.channel.type"].value = "email" or "portal" in JQL search filters does not seem to be working.

            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1365].
              {panel}

            Using issue.property["request.channel.type"].value = "email" or "portal" in JQL search filters does not seem to be working.

            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1365 [ JSDCLOUD-1365 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602443 ] New: JSD Bug Workflow v4 [ 1615107 ]

              mmcmahon Matthew McMahon (Inactive)
              mmcmahon Matthew McMahon (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
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                Created:
                Updated:
                Resolved: