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  1. Jira Service Management Data Center
  2. JSDSERVER-1362

Voice Support in JIRA Service Desk

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • API and Integrations
    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      Currently JIRA Service Desk does not offer any telephony support. It would be great if JIRA Service Desk could support telephony systems like ZenDesk currently does.

      Environment

      Cloud
      Server

      Steps to Reproduce

      1. Call phone number assigned to JIRA Service Desk project
      2. Select severity level within IVR menu

      Expected Results

      JIRA Service Desk opens a new ticket and alerts the appropriate users

      Notes

      ZenDesk Features - Voice

      Configuring ZenDesk Voice

      Workaround

      It is possible to leverage voicemail to email options in current telephony systems to send to a JIRA Service Desk email handler.

            [JSDSERVER-1362] Voice Support in JIRA Service Desk

            Charlie Marriott added a comment -
            Atlassian Update – 11 Jan 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 11 Jan 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Kotresha B added a comment -

            Yes I am looking for this feature in JJIRA as Zendesk has.

            Kotresha B added a comment - Yes I am looking for this feature in JJIRA as Zendesk has.

              Unassigned Unassigned
              b4163b497841 Jason Harrop
              Votes:
              3 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: