Summary

Currently JIRA Service Desk does not offer any telephony support. It would be great if JIRA Service Desk could support telephony systems like ZenDesk currently does.

Environment

Cloud
Server

Steps to Reproduce

1. Call phone number assigned to JIRA Service Desk project
2. Select severity level within IVR menu

Expected Results

JIRA Service Desk opens a new ticket and alerts the appropriate users

Notes

ZenDesk Features - Voice

• https://www.zendesk.com/product/features/voice

Configuring ZenDesk Voice

• https://support.zendesk.com/hc/en-us/articles/203661476-Configuring-Zendesk-Voice

Workaround

It is possible to leverage voicemail to email options in current telephony systems to send to a JIRA Service Desk email handler.