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  1. Jira Service Management Data Center
  2. JSDSERVER-1362

Voice Support in JIRA Service Desk

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • API and Integrations
    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      Currently JIRA Service Desk does not offer any telephony support. It would be great if JIRA Service Desk could support telephony systems like ZenDesk currently does.

      Environment

      Cloud
      Server

      Steps to Reproduce

      1. Call phone number assigned to JIRA Service Desk project
      2. Select severity level within IVR menu

      Expected Results

      JIRA Service Desk opens a new ticket and alerts the appropriate users

      Notes

      ZenDesk Features - Voice

      Configuring ZenDesk Voice

      Workaround

      It is possible to leverage voicemail to email options in current telephony systems to send to a JIRA Service Desk email handler.

          Form Name

            [JSDSERVER-1362] Voice Support in JIRA Service Desk

            No work has yet been logged on this issue.

              Unassigned Unassigned
              b4163b497841 Jason Harrop
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                Created:
                Updated:
                Resolved: