Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1337

Notify Customer When Ticket Raised "On Behalf Of"

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When a service desk agent raises a ticket on behalf of a customer, the customer does not receive an email notification confirming the ticket was raised.

      They do receive an email notification if they raise the ticket themselves.

      It would be better if the customer received a notification - at the moment, the service desk agent needs to create the ticket on their behalf, then manually forward all the ticket details to the customer.

            [JSDSERVER-1337] Notify Customer When Ticket Raised "On Behalf Of"

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010631 ] New: JAC Suggestion Workflow 3 [ 3646011 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663994 ] New: JAC Suggestion Workflow [ 3010631 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322976 ] New: Confluence Workflow - Public Facing v4 [ 2663994 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052760 ] New: JSD Suggestion Workflow - TEMP [ 2322976 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047911 ] New: JSD Suggestion Workflow [ 2052760 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279790 ] New: JSD Suggestion Workflow - TEMP [ 2047911 ]
            jonah (Inactive) made changes -
            Description Original: When a service desk agent raises a ticket *on behalf of* a customer, the customer does not receive an email notification confirming the ticket was raised.

            They do receive an email notification if they raise the ticket themselves.

            It would be better if the customer received a notification - at the moment, the service desk agent needs to create the ticket on their behalf, then manually forward all the ticket details to the customer.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1337].
              {panel}

            When a service desk agent raises a ticket *on behalf of* a customer, the customer does not receive an email notification confirming the ticket was raised.

            They do receive an email notification if they raise the ticket themselves.

            It would be better if the customer received a notification - at the moment, the service desk agent needs to create the ticket on their behalf, then manually forward all the ticket details to the customer.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1337 [ JSDCLOUD-1337 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 790697 ] New: JSD Suggestion Workflow [ 1279790 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Duc Anh Dao (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 98540 ] New: This issue links to "Page (Extranet)" [ 98540 ]

              Unassigned Unassigned
              560531450cbc Nick Watts
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: