+1

ANY updates would be much appreciated!!

Any update? 

any update?

HR Team in our company would like this feature as well to be able to split the customer portal into sections like sub-screens in order to put more info and make the portal more readable

This is a much needed feature that our teams keep asking for.

We pay a lot of money for Jira and we don't have this kind of thing from the box.

It's 2021 and this is still not considered?

I needed this 3 years ago. We ended up using 'Extension for Jira Service Desk' plugin. It offers bundled fields (multiple fields on the same line) plus show/hide fields feature based on the choice made by the customer. Just letting people know of a possible solution in the meantime, as even with enough interest this feature might take YEARS to be released...

This needs to be introduced to fully utilise the Customer Portal, Does anyone know of a plugin that will do the job compatible with 7.9 ?

Please feel free to have a look at : https://marketplace.atlassian.com/plugins/com.lab333.jira.jsdWizard/server/overview

It is a small inhouse plugin, released open source at https://github.com/Gruck/jsd-wizard

Provided with no warranty whatsoever (MIT) 

If you have script runner, it can be run if installed as web ressources.

I second Dina's words, "At least allow the fields to be placed next to each other rather than underneath.". 

It is extremely bad to use it when you have long forms or have information organized in topics, it gets really confusing.

This topic prevents us from introducing JIRA Service Desk to our customers, so from buying service desk agent licenses.

I wonder, why the feature of customer friendly multi page input forms is not one of the most focussed features for the Service Desk application.

At least allow the fields to be placed next to each other rather than underneath. I have a bunch of date ranges "from" and "to" which are displayed one under another. Makes the form long, confusing, and very user-unfriendly...

Please! It's been 2.5 years! 

We need this feature too ! 

Any update on this ?

I second this. Customers get discouraged filling out long forms, however sometimes it is just necessary. A simple radio button with two options Yes and No takes two rows and if you have multiple ones the form gets really ugly. 

Just curious if anyone can speak to this officially?

I have a Staff on-boarding form (PDF) that I would like to start using with JSD and a workflow. If only I could arrange the request form better, be able to have sections with separators, be able to group fields next to each other, hide/show fields based on the selection of another field. There needs to be a 'Request Form Designer' where you can go in and edit the look and feel and also the functionality of the request forms. The way the fields are arranged now in like a narrow column down the center of the page, it's horrible.

We  want to use this to automate our travel request process.  For each stage of a journey the user has to enter 9 fields and there can be up to 4 stages, this would work much better if they could be on tabs or at least in sections with a heading.

Our company is struggling with this as well, we have some forms that require information that not all the same parties have and being able to go to their own TAB would make completing these forms so much easier

We are struggling with the same issue. Please add tabs to the customer portal's request form. Please

Filling out long requests is confusing , especially if you collect equal information for different roles (as seen on the screenshots ... Customer Details / Requestor Details)