Problem statement:

Not visible feedback for Required input field.

Steps to Reproduce:

1. Open ServiceDesk
2. Select Settings Tab
3. Under Get IT help select Edit Fields
4. Add any new field with Required - Yes
5. Go to Customer Portal on the ServiceDesk homepage and select Get IT help

Current/Actual behaviour:

A required fields does not include a visual indicator to show that the field is in fact required (such as an asterisk). It is instead differentiated from non-required fields by the inclusion of the word '(optional)' after the displayed field name:

Example field name (optional)

Expected/Suggested Behaviour:

All required fields are expected to be required AND labeled with red asterisk next to the corresponding field.
Required field displays red asterisks or other interface indicator for better user experience.