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  1. Jira Service Management Data Center
  2. JSDSERVER-1294

Provide option to filter out issues by Customer Portal in "My Requests" page

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently we don't have a way to filter out issues belonging to a particular Customer Portal in the "My Requests" page. They are showing up all together and it makes more difficult to find particular issues.

      Checklist:

      1. provide option to filter issues according to Service Desks (Customer Portals)
      2. provide option to filter issues according to Request Types
      3. improve option to filter issues according to Status (in addition to Open and Closed), Priority or other fields
      Update as of 12 Jan 2016

      Hi everyone,

      We released the ability to filter by request type, service desk and open/close on JIRA Service Desk 3.1.0-OD-10.
      Release notes for this feature can be found here: https://confluence.atlassian.com/display/SERVICEDESKCLOUD/2016/01/08/Improved+My+Requests+page

      Cheers,
      Service Desk Team

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          is incorporated by

          Suggestion - JSDSERVER-525 Filtering in My Requests works just for a whole word - not for entered text

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          relates to

          Suggestion - JSDCLOUD-1294 Provide option to filter out issues by Customer Portal in "My Requests" page

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              Unassigned Unassigned
              6e107d394ed3 Rodolfo
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