Details
-
Suggestion
-
Resolution: Done
Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Currently we don't have a way to filter out issues belonging to a particular Customer Portal in the "My Requests" page. They are showing up all together and it makes more difficult to find particular issues.
Checklist:
- provide option to filter issues according to Service Desks (Customer Portals)
- provide option to filter issues according to Request Types
- improve option to filter issues according to Status (in addition to Open and Closed), Priority or other fields
Hi everyone,
We released the ability to filter by request type, service desk and open/close on JIRA Service Desk 3.1.0-OD-10.
Release notes for this feature can be found here: https://confluence.atlassian.com/display/SERVICEDESKCLOUD/2016/01/08/Improved+My+Requests+page
Cheers,
Service Desk Team
Attachments
Issue Links
- is incorporated by
-
JSDCLOUD-525 Filtering in My Requests works just for a whole word - not for entered text
- Closed
- is related to
-
JSDSERVER-1294 Provide option to filter out issues by Customer Portal in "My Requests" page
- Closed