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  1. Jira Service Management Data Center
  2. JSDSERVER-1270

Create documentation for JIRA Service Desk Workflow customization

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • None
    • Documentation & IX
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When we create a custom workflow for a JIRA Service Desk project, we loose all automation that happens when a customer adds a comment, which transitions the issue to a different status. There is no documentation that explains how to customize the JIRA Service Desk Workflow.

            [JSDSERVER-1270] Create documentation for JIRA Service Desk Workflow customization

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011515 ] New: JAC Suggestion Workflow 3 [ 3648984 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664457 ] New: JAC Suggestion Workflow [ 3011515 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325009 ] New: Confluence Workflow - Public Facing v4 [ 2664457 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053093 ] New: JSD Suggestion Workflow - TEMP [ 2325009 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048122 ] New: JSD Suggestion Workflow [ 2053093 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279702 ] New: JSD Suggestion Workflow - TEMP [ 2048122 ]
            jonah (Inactive) made changes -
            Description Original: When we create a custom workflow for a JIRA Service Desk project, we loose all automation that happens when a customer adds a comment, which transitions the issue to a different status. There is no documentation that explains how to customize the JIRA Service Desk Workflow. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1270].
              {panel}

            When we create a custom workflow for a JIRA Service Desk project, we loose all automation that happens when a customer adds a comment, which transitions the issue to a different status. There is no documentation that explains how to customize the JIRA Service Desk Workflow.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1270 [ JSDCLOUD-1270 ]
            Judd (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 785493 ] New: JSD Suggestion Workflow [ 1279702 ]
            Status Original: To Do [ 10071 ] New: Open [ 1 ]

              Unassigned Unassigned
              6e107d394ed3 Rodolfo
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              4 Vote for this issue
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                Created:
                Updated:
                Resolved: