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  1. Jira Service Management Cloud
  2. JSDCLOUD-1270

Create documentation for JIRA Service Desk Workflow customization

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When we create a custom workflow for a JIRA Service Desk project, we loose all automation that happens when a customer adds a comment, which transitions the issue to a different status. There is no documentation that explains how to customize the JIRA Service Desk Workflow.

              2051614ef017 Jo Kitanovic
              6e107d394ed3 Rodolfo
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