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  1. Jira Service Management Data Center
  2. JSDSERVER-1270

Create documentation for JIRA Service Desk Workflow customization

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Details

    • Suggestion
    • Resolution: Fixed
    • None
    • Documentation & IX
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When we create a custom workflow for a JIRA Service Desk project, we loose all automation that happens when a customer adds a comment, which transitions the issue to a different status. There is no documentation that explains how to customize the JIRA Service Desk Workflow.

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        Issue Links

          duplicates

          Suggestion - JSDSERVER-336 documentation request for workflow property generated by JIRA Service Desk project

          • Closed
          relates to

          Suggestion - JSDCLOUD-1270 Create documentation for JIRA Service Desk Workflow customization

          • Closed

          Activity

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              Unassigned Unassigned
              6e107d394ed3 Rodolfo
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                Updated:
                Resolved:

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