• Icon: Suggestion Suggestion
    • Resolution: Fixed
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    • Documentation & IX
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When we create a custom workflow for a JIRA Service Desk project, we loose all automation that happens when a customer adds a comment, which transitions the issue to a different status. There is no documentation that explains how to customize the JIRA Service Desk Workflow.

            [JSDSERVER-1270] Create documentation for JIRA Service Desk Workflow customization

            Judd (Inactive) added a comment - See https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Automating+your+service+desk for adding a transition on comment.

              Unassigned Unassigned
              6e107d394ed3 Rodolfo
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