Hi Matej, thanks for the tip!

Could you give me an example using such plugin?

Thanks in advance.

You can also use JIRA automation plugin (https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin) to achieve the same.

Thanks a lot for detailed infomation. Best,
Michel

Hi Michel,
The hdesk-6 is a helpdesk indicator, rather than an issue key. Its not currently possible to 'know' what that is ahead of time. Service Desk has no API to look it up, you need to locate it manually, than then use a mail handler that can support setting a custom field by default when email is received, JEMH is one such commerical mail handler, there is a tutorial.

Past that, you could of course write your a Custom Message (Mail) Handler for JIRA to do the same thing, or play with ScriptRunner to do something in a post-function, all good fun.

Hi @Andy Brook,

Sorry for being a layman. But, how can I set this kind of value (in Customer Request Type field) dynamicaly?

The result of field, after explicitly put it on screen, was as follows: hdesk-6/software-request. The bold part is exactly the issue ID.

Hope your considerations. Thanks in advance.
Michel

Thank you andy! I will try tomorrow!

There is a custom field that needs to be set, make 'Customer Request Type' visible, create an issue through ServiceDesk to 'see' the value it has created, then use that value when creating issues, however that is done.

I have the same problem.

Do you know any workaround to show up issue in portal?

Thank you!