Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-125

Users creating issues through JIRA UI rather than SD do not get SLA value correctly applied

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Low Low
    • None
    • None
    • None
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      The SLA details only get set if using the SD UI, if using any other method (JIRA UI, email...), the values are not set. This leaves issues in very different SLA statuses.

        1. created-by-email.png
          created-by-email.png
          12 kB
        2. created-by-jira-ui-not-sd.png
          created-by-jira-ui-not-sd.png
          12 kB
        3. Screen Shot 2013-11-06 at 1.49.43 PM.png
          Screen Shot 2013-11-06 at 1.49.43 PM.png
          49 kB
        4. Screen Shot 2013-11-06 at 1.49.47 PM.png
          Screen Shot 2013-11-06 at 1.49.47 PM.png
          62 kB
        5. sla-details.png
          sla-details.png
          10 kB

            [JSDSERVER-125] Users creating issues through JIRA UI rather than SD do not get SLA value correctly applied

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304287 ] New: JAC Bug Workflow v3 [ 3125280 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058267 ] New: JSD Bug Workflow v5 - TEMP [ 2304287 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055847 ] New: JSD Bug Workflow v5 [ 2058267 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955307 ] New: JSD Bug Workflow v5 - TEMP [ 2055847 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614945 ] New: JSD Bug Workflow v5 [ 1955307 ]
            jonah (Inactive) made changes -
            Description Original: The SLA details only get set if using the SD UI, if using any other method (JIRA UI, email...), the values are not set. This leaves issues in very different SLA statuses.
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-125].
              {panel}

            The SLA details only get set if using the SD UI, if using any other method (JIRA UI, email...), the values are not set. This leaves issues in very different SLA statuses.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-125 [ JSDCLOUD-125 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602279 ] New: JSD Bug Workflow v4 [ 1614945 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398332 ] New: JSD Bug Workflow v2 [ 1602279 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 579503 ] New: JSD Bug Workflow [ 1398332 ]

              Unassigned Unassigned
              340ad212567f Andy Brook [Plugin People]
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: