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  1. Jira Service Management Data Center
  2. JSDSERVER-125

Users creating issues through JIRA UI rather than SD do not get SLA value correctly applied

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    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Low Low
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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      The SLA details only get set if using the SD UI, if using any other method (JIRA UI, email...), the values are not set. This leaves issues in very different SLA statuses.

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        2. created-by-email.png
          created-by-email.png
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        3. sla-details.png
          sla-details.png
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        4. Screen Shot 2013-11-06 at 1.49.47 PM.png
          Screen Shot 2013-11-06 at 1.49.47 PM.png
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        5. Screen Shot 2013-11-06 at 1.49.43 PM.png
          Screen Shot 2013-11-06 at 1.49.43 PM.png
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              Unassigned Unassigned
              340ad212567f Andy Brook [Plugin People]
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                Created:
                Updated:
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