Users creating issues through JIRA UI rather than SD do not get SLA value correctly applied

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    • Type: Bug
    • Resolution: Answered
    • Priority: Low
    • None
    • Affects Version/s: None
    • Component/s: None
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      The SLA details only get set if using the SD UI, if using any other method (JIRA UI, email...), the values are not set. This leaves issues in very different SLA statuses.

        1. created-by-jira-ui-not-sd.png
          created-by-jira-ui-not-sd.png
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        2. created-by-email.png
          created-by-email.png
          12 kB
        3. sla-details.png
          sla-details.png
          10 kB
        4. Screen Shot 2013-11-06 at 1.49.47 PM.png
          Screen Shot 2013-11-06 at 1.49.47 PM.png
          62 kB
        5. Screen Shot 2013-11-06 at 1.49.43 PM.png
          Screen Shot 2013-11-06 at 1.49.43 PM.png
          49 kB

            Assignee:
            Unassigned
            Reporter:
            Andy Brook [Plugin People] (Inactive)
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            Watchers:
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              Created:
              Updated:
              Resolved: