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  1. Jira Service Management Data Center
  2. JSDSERVER-12554

Pinned comments for Business and Software but not JSM?

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    • 5.16.0
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Issue Summary

      When creating issues for Business and Software project you can pin the comments for these tickets the option does however not exist for JSM tickets. This should not be possible in JSM 5.70 but working for Jira Software in 9.7?

      Steps to Reproduce

      1. Create a ticket for business or software - possible
      2. Look at the bottom to see if you can create a comment and pin the comment
      3. Not possible for JSM tickets

      JSM

       

      software or business

       

      Expected Results

      Be able to pin comments in JSM tickets as well

      Actual Results

      Only able to pin comments in Business or Software tickets.

      ...

      Workaround

      No workaround known yet.

        1. JSM.png
          65 kB
          Thomas Grahn
        2. Software.png
          96 kB
          Thomas Grahn

              d905be0698b9 Thomas Bowes (Inactive)
              1e8559fc3c14 Thomas Grahn
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                Created:
                Updated:
                Resolved: