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  1. Jira Service Management Data Center
  2. JSDSERVER-12489

Raise a Request : "Assets object field" Combobox is missing appropriate roles and/or attributes

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      Issue Summary

      The element "Assets object field" appears and functions like a Combobox but is missing the required ARIA role(s) and/or attribute(s).

      Steps to Reproduce

      1. Launch the URL
      2. In the Portal select any service request such as (Get IT help, Desktop/Laptop support, Request new software, etc.) 
      3. Keeping the screen reader on navigate to the "Assets object field" Combobox.

      Actual Results

      • users are not aware that it is a combobox hence role=“combobox” is suggested in expected results.
      • In VoicerOver the label of input “Assets object field (optional)” is not announcing when input is focused
      • In NVDA the currently selected option is not announced.

      Expected Results

      • Provide role="combobox" to the <input> field.
      • The label  "Assets object field (optional)” should be announced by the screen reader.
      • Currently selected option should be announced by the screen reader.

      A working example for accessible Autocomplete Combobox could be found at: https://www.w3.org/TR/wai-aria-practices-1.2/examples/combobox/combobox-autocomplete-list.html

      Screenshot

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. Screen Recording 2023-04-06 at 12.13.04 PM.mov
          7.72 MB
          Rahil Shaikh
        2. Screenshot 2023-03-15 at 9.08.42 PM.png
          330 kB
          ssuryavanshi

            [JSDSERVER-12489] Raise a Request : "Assets object field" Combobox is missing appropriate roles and/or attributes

            Yufei Zuo made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 778224 ]
            Yufei Zuo made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 778224 ]
            Matthew Brennan made changes -
            Labels Original: 4.1.2 Level-A ax-at-user ax-critical ax-critical-priority ax-platform-dc ax-qa-verified ax-vpat-critical sprint7 New: 4.1.2 Level-A ax-at-user ax-bug ax-critical ax-critical-priority ax-platform-dc ax-qa ax-qa-verified ax-vpat-critical sprint7
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Yufei Zuo made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 762338 ]
            Yufei Zuo made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 762338 ]
            Andrew Bui made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 760931 ]
            Matthew Brennan made changes -
            Labels Original: 4.1.2 Level-A ax-at-user ax-platform-dc ax-qa-verified ax-vpat-critical sprint7 New: 4.1.2 Level-A ax-at-user ax-critical ax-critical-priority ax-platform-dc ax-qa-verified ax-vpat-critical sprint7
            Denys Serhiienko (Inactive) made changes -
            Fix Version/s New: 5.9.0 [ 104928 ]
            Denys Serhiienko (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 749388 ]

              dserhiienko Denys Serhiienko (Inactive)
              4b5b126a48d0 ssuryavanshi (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: