• Type: Bug
• Resolution: Duplicate
• Priority: High
• Fix Version/s: None
• Affects Version/s: None
• Component/s: Project - Create, Delete, Change Type
• Labels:

  None

1. 

   Untitled.png

   21 kB

   26/Nov/2014 10:04 AM

[JSDSERVER-1217] System Language French prevents project from being created due to character encoding issues

Owen made changes - 27/Mar/2019 5:46 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2304786 ]	New: JAC Bug Workflow v3 [ 3125461 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2059136 ]

New: JSD Bug Workflow v5 - TEMP [ 2304786 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2056536 ]

New: JSD Bug Workflow v5 [ 2059136 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956131 ]

New: JSD Bug Workflow v5 - TEMP [ 2056536 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1615141 ]

New: JSD Bug Workflow v5 [ 1956131 ]

jonah (Inactive) made changes - 02/Apr/2017 11:43 AM

Description

Original: h3.Steps to Reproduce: # Change instance *Default Language* to French. # Attempt to create Service Desk project h3.Expected Results: Service Desk created successfully. h3.Actual Results: Service Desk project cannot be created and the error below is shown. {quote} Cannot find status: En attente du service d& #39 ;assistance Error importing issue ExternalIssue{externalId=null, summary=Create a customer request, issueType=10200} {quote} Workaround: Change the *Default Language* back to English fixes this. h3.Notes (Optional): This seems to be caused by the instance not being able to identity the escape character & #39 ; as ' . Thus preventing it from finding the specific status. *En attente du service d'assistance* is *Awaiting Support* in English.

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1217].   {panel} h3.Steps to Reproduce: # Change instance *Default Language* to French. # Attempt to create Service Desk project h3.Expected Results: Service Desk created successfully. h3.Actual Results: Service Desk project cannot be created and the error below is shown. {quote} Cannot find status: En attente du service d& #39 ;assistance Error importing issue ExternalIssue{externalId=null, summary=Create a customer request, issueType=10200} {quote} Workaround: Change the *Default Language* back to English fixes this. h3.Notes (Optional): This seems to be caused by the instance not being able to identity the escape character & #39 ; as ' . Thus preventing it from finding the specific status. *En attente du service d'assistance* is *Awaiting Support* in English.

jonah (Inactive) made changes - 02/Apr/2017 11:43 AM

Link

New: This issue relates to JSDCLOUD-1217 [ JSDCLOUD-1217 ]

Katherine Yabut made changes - 19/Oct/2016 6:49 AM

Workflow

Original: JSD Bug Workflow v2 [ 1602453 ]

New: JSD Bug Workflow v4 [ 1615141 ]

Owen made changes - 22/Sep/2016 3:23 AM

Workflow

Original: JSD Bug Workflow [ 1398548 ]

New: JSD Bug Workflow v2 [ 1602453 ]

Marty (Inactive) made changes - 06/Sep/2016 1:59 AM

Component/s

New: Project - Create, Delete, Change Type [ 44397 ]

Load more older events