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  1. JIRA Service Desk Server
  2. JSDSERVER-1217

System Language French prevents project from being created due to character encoding issues

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      Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to Reproduce:

      1. Change instance Default Language to French.
      2. Attempt to create Service Desk project

      Expected Results:

      Service Desk created successfully.

      Actual Results:

      Service Desk project cannot be created and the error below is shown.

      Cannot find status: En attente du service d& #39 ;assistance

      Error importing issue ExternalIssue

      Unknown macro: {externalId=null, summary=Create a customer request, issueType=10200}

      Workaround:
      Change the Default Language back to English fixes this.

      Notes (Optional):

      This seems to be caused by the instance not being able to identity the escape character & #39 ; as ' . Thus preventing it from finding the specific status. En attente du service d'assistance is Awaiting Support in English.

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              • Assignee:
                Unassigned
                Reporter:
                vchin Vincent Chin
              • Votes:
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                Dates

                • Created:
                  Updated:
                  Resolved: