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  1. Jira Service Management Data Center
  2. JSDSERVER-12079

Approval Queue : There is a substantial, unannounced context change on focus.

      Issue Summary

      When a component receives keyboard focus there is a significant change of content in the page (above the user's point of regard) that changes the meaning of the page.

      Element name: Comment on this request edit field.

      Location: Located in the "Example Summary - Uday again" section, on the main page.

      Additional details: When the user navigates to the above edit field, it is opening directly.

      Steps to Reproduce

      1. In the Help Center, activate Requests.
      2. In the Requests menu activate my requests link.
      3. In the available request open any one request.
      4. In the main content area, navigate to the "Comment on this request" form element and observe the behavior.

      Actual Results

      In the Request view page, for the "Comment on this request" form field, the content is available on the keyboard focus to add a comment. This makes the user unaware of the change in page content without the user having any action on the element.

      Expected Results

      The Comment section should not be available on focus. The comment section should only appear when the user activates the class="vp-form aui js-request-comment-form" form element.

      Read more on the following topic:
      https://www.w3.org/TR/2016/NOTE-WCAG20-TECHS-20161007/G107 

      Screenshot

      Screen Recording

      Screen Recording 2022-11-21 at 7.56.06 AM.mov

      Workaround

      No workaround is available.

      Bug Ref: 745776

      Bulldog Ref:

            [JSDSERVER-12079] Approval Queue : There is a substantial, unannounced context change on focus.

            Matthew Brennan made changes -
            Labels Original: 3.2.1 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-bug ax-dev-ready ax-jsm ax-low-priority ax-platform-dc ax-qa ax-qa-prioritised ax-vpat-critical New: 3.2.1 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-bug ax-critical ax-critical-priority ax-dev-ready ax-jsm ax-low-priority ax-platform-dc ax-qa ax-qa-prioritised ax-vpat-critical
            Matthew Brennan made changes -
            Labels Original: 3.2.1 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-bug ax-dev-ready ax-jsm ax-low-priority ax-platform-dc ax-qa-prioritised ax-vpat-critical New: 3.2.1 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-bug ax-dev-ready ax-jsm ax-low-priority ax-platform-dc ax-qa ax-qa-prioritised ax-vpat-critical
            Oleksandr Stoliar made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            Oleksandr Stoliar made changes -
            Link New: This issue is duplicated by JSDSERVER-12070 [ JSDSERVER-12070 ]
            Oleksandr Stoliar made changes -
            Story Points New: 1
            Oleksandr Stoliar made changes -
            Status Original: Ready for Development [ 10049 ] New: In Progress [ 3 ]
            Oleksandr Stoliar made changes -
            Rank New: Ranked higher
            Oleksandr Stoliar made changes -
            Sprint New: JSM Sprint 4 [ 7042 ]
            Oleksandr Stoliar made changes -
            Assignee New: Oleksandr Stoliar [ a955dc6cda19 ]
            Akhilesh Paradhi (Inactive) made changes -
            Labels Original: 3.2.1 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-bug ax-dev-ready ax-high-priority ax-jsm ax-platform-dc ax-qa-prioritised ax-vpat-critical New: 3.2.1 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-bug ax-dev-ready ax-jsm ax-low-priority ax-platform-dc ax-qa-prioritised ax-vpat-critical

              a955dc6cda19 Oleksandr Stoliar
              12b69dcabe29 Matthew Brennan
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: