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  1. Jira Service Management Data Center
  2. JSDSERVER-12079

Approval Queue : There is a substantial, unannounced context change on focus.

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    Description

      Issue Summary

      When a component receives keyboard focus there is a significant change of content in the page (above the user's point of regard) that changes the meaning of the page.

      Element name: Comment on this request edit field.

      Location: Located in the "Example Summary - Uday again" section, on the main page.

      Additional details: When the user navigates to the above edit field, it is opening directly.

      Steps to Reproduce

      1. In the Help Center, activate Requests.
      2. In the Requests menu activate my requests link.
      3. In the available request open any one request.
      4. In the main content area, navigate to the "Comment on this request" form element and observe the behavior.

      Actual Results

      In the Request view page, for the "Comment on this request" form field, the content is available on the keyboard focus to add a comment. This makes the user unaware of the change in page content without the user having any action on the element.

      Expected Results

      The Comment section should not be available on focus. The comment section should only appear when the user activates the class="vp-form aui js-request-comment-form" form element.

      Read more on the following topic:
      https://www.w3.org/TR/2016/NOTE-WCAG20-TECHS-20161007/G107 

      Screenshot

      Screen Recording

      Screen Recording 2022-11-21 at 7.56.06 AM.mov

      Workaround

      No workaround is available.

      Bug Ref: 745776

      Bulldog Ref:

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              a955dc6cda19 Oleksandr Stoliar
              12b69dcabe29 Matthew Brennan
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                Updated:
                Resolved:

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