Comment keyboard shortcut doesn't work for Service projects

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Highest
    • 5.4.8, 5.9.1, 5.10.0
    • Affects Version/s: 5.1.0, 5.2.0, 5.3.0, 5.4.0, 5.5.0, 5.6.0
    • Component/s: Issue View
    • 17
    • Severity 3 - Minor
    • 104

      Problem

      In Jira Service Management to 5.1.0 when attempting to start leaving a comment using the  "M" keyboard shortcut the comment dialogue box is not opening to allow for users to start typing in their comments. Issue occurs in all browsers

      Environment

      Jira Service Management 5.1.0 and 5.3.0.

      Steps to Reproduce

      1. Install Jira Service Management 5.1.0 or 5.3.0.
      2. Create a new Service project and issue.
      3. Open the issue and press "M" to replicate.

      Expected Results

      We expect that the comment dialogue box should open and allow for input from users.

      Actual Results

      Nothing happens after using the keyboard shortcut, requiring users to select "Click to add comment" instead.

      Workaround

      None at the moment.

      Notes

      This issue doesn't seem to appear for the other Project types except for Service.

            Assignee:
            Alec Bignell
            Reporter:
            Adrian Castillo
            Votes:
            41 Vote for this issue
            Watchers:
            37 Start watching this issue

              Created:
              Updated:
              Resolved: