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  1. Jira Service Management Data Center
  2. JSDSERVER-12029

Asset - upgrading Insight to v.8.10.13 (Rebranded to Assets) will expose Attributes

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      Issue Summary

      This is reproducible on Data Center: (yes)

      Insight v. 8.10.13 (not available on Affected version field)
      NOT tested with JSM 5.3.0

      The Insight cf has a configuration - "Object attributes on Issue View" - to select which Attributes will be visible on the objects in the Issue view.

      When upgrading to v.8.10.13 - including the Rebranding Insight to Asset, this configuration is disregarded and the Issue view show all the Objects' Attributes.

      However - it will not expose Hidden Attributes

      Steps to Reproduce

      1. On Insight v. <= 8.10.9 configure a CF to show only Label on the Issue view
      2. Create an Issue and populate the Insight CF - note only Name is visible on the Issue View.
      3. Upgrade Insight to Assets - v.8.10
      4. Refresh your Issue view

      Expected Results

      Insight Object in the CF is not changed

      Actual Results

      The Object/s in the CF is showing all Attributes (still follows the User's Role - so Hidden Attributes are NOT exposed!)

      ...

      Workaround

      Downgrade to Insight 8.10.9

      Additional observations:
      Even a newly created Asset CF - as soon as a single Attribute is indicated in "Object attributes on Issue View" (e.g. "Name") - the object will show fully on the Issue view

        1. after upgrade to Asset.png
          88 kB
          Yinon Negev
        2. Before upgrade.png
          67 kB
          Yinon Negev

            [JSDSERVER-12029] Asset - upgrading Insight to v.8.10.13 (Rebranded to Assets) will expose Attributes

            Zuheb Khan added a comment -

            Assets (rather Insight) is now not showing the drop down options on portal and takes forever to load , This is not an upgrade rather downgrade of the app itself issue is on Jira 8.10.x

            Customers are all complaining on this issue.

            Zuheb Khan added a comment - Assets (rather Insight) is now not showing the drop down options on portal and takes forever to load , This is not an upgrade rather downgrade of the app itself issue is on Jira 8.10.x Customers are all complaining on this issue.

            Tim Grossinger added a comment - - edited

            I agree with Steve. This significantly impacts my coworkers effectiveness to work.

            Additonally this bug also rearranges our issue view.

            It even rearranges sidebars etc. which shouldnt be possible.
            (Updated by Michelle Chin from Atlassian. We've confirmed that the bug doesn't affect the issue layout, this is a different issue and it's caused by a third party plugin and not by Assets)

            Tim Grossinger added a comment - - edited I agree with Steve. This significantly impacts my coworkers effectiveness to work. Additonally this bug also rearranges our issue view. It even rearranges sidebars etc. which shouldnt be possible. (Updated by Michelle Chin from Atlassian. We've confirmed that the bug doesn't affect the issue layout, this is a different issue and it's caused by a third party plugin and not by Assets)

            Steve Letch added a comment - - edited

            +1 Getting this in JSM 5.3.0 with Assets 10.0.17, I would say this should be a little higher priority than minor

            Steve Letch added a comment - - edited +1 Getting this in JSM 5.3.0 with Assets 10.0.17, I would say this should be a little higher priority than minor

              344ed8f58f8f Alec Bignell
              8cdc82c96fd5 Yinon Negev
              Affected customers:
              12 This affects my team
              Watchers:
              22 Start watching this issue

                Created:
                Updated:
                Resolved: