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  1. Jira Service Management Data Center
  2. JSDSERVER-12029

Asset - upgrading Insight to v.8.10.13 (Rebranded to Assets) will expose Attributes

      Issue Summary

      This is reproducible on Data Center: (yes)

      Insight v. 8.10.13 (not available on Affected version field)
      NOT tested with JSM 5.3.0

      The Insight cf has a configuration - "Object attributes on Issue View" - to select which Attributes will be visible on the objects in the Issue view.

      When upgrading to v.8.10.13 - including the Rebranding Insight to Asset, this configuration is disregarded and the Issue view show all the Objects' Attributes.

      However - it will not expose Hidden Attributes

      Steps to Reproduce

      1. On Insight v. <= 8.10.9 configure a CF to show only Label on the Issue view
      2. Create an Issue and populate the Insight CF - note only Name is visible on the Issue View.
      3. Upgrade Insight to Assets - v.8.10
      4. Refresh your Issue view

      Expected Results

      Insight Object in the CF is not changed

      Actual Results

      The Object/s in the CF is showing all Attributes (still follows the User's Role - so Hidden Attributes are NOT exposed!)

      ...
      

      Workaround

      Downgrade to Insight 8.10.9

      Additional observations:
      Even a newly created Asset CF - as soon as a single Attribute is indicated in "Object attributes on Issue View" (e.g. "Name") - the object will show fully on the Issue view

          Form Name

            [JSDSERVER-12029] Asset - upgrading Insight to v.8.10.13 (Rebranded to Assets) will expose Attributes

            Alex Cooksey made changes -
            Fix Version/s New: Assets 8.10.15 [ 104111 ]
            Anh Nguyen made changes -
            Affects Version/s Original: Insight 8.10.9 [ 102690 ]
            Affects Version/s New: Insight 8.10.13 [ 103990 ]
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 12 New: 13
            SET Analytics Bot made changes -
            UIS Original: 13 New: 12
            SET Analytics Bot made changes -
            UIS Original: 12 New: 13
            SET Analytics Bot made changes -
            Support reference count Original: 7 New: 8
            SET Analytics Bot made changes -
            UIS Original: 8 New: 12
            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7
            SET Analytics Bot made changes -
            UIS Original: 19 New: 8

              344ed8f58f8f Alec Bignell
              8cdc82c96fd5 Yinon Negev
              Affected customers:
              12 This affects my team
              Watchers:
              22 Start watching this issue

                Created:
                Updated:
                Resolved: