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  1. Jira Service Management Data Center
  2. JSDSERVER-12029

Asset - upgrading Insight to v.8.10.13 (Rebranded to Assets) will expose Attributes

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      Issue Summary

      This is reproducible on Data Center: (yes)

      Insight v. 8.10.13 (not available on Affected version field)
      NOT tested with JSM 5.3.0

      The Insight cf has a configuration - "Object attributes on Issue View" - to select which Attributes will be visible on the objects in the Issue view.

      When upgrading to v.8.10.13 - including the Rebranding Insight to Asset, this configuration is disregarded and the Issue view show all the Objects' Attributes.

      However - it will not expose Hidden Attributes

      Steps to Reproduce

      1. On Insight v. <= 8.10.9 configure a CF to show only Label on the Issue view
      2. Create an Issue and populate the Insight CF - note only Name is visible on the Issue View.
      3. Upgrade Insight to Assets - v.8.10
      4. Refresh your Issue view

      Expected Results

      Insight Object in the CF is not changed

      Actual Results

      The Object/s in the CF is showing all Attributes (still follows the User's Role - so Hidden Attributes are NOT exposed!)

      ...
      

      Workaround

      Downgrade to Insight 8.10.9

      Additional observations:
      Even a newly created Asset CF - as soon as a single Attribute is indicated in "Object attributes on Issue View" (e.g. "Name") - the object will show fully on the Issue view

        1. Before upgrade.png
          67 kB
          Yinon Negev
        2. after upgrade to Asset.png
          88 kB
          Yinon Negev

              344ed8f58f8f Alec Bignell
              8cdc82c96fd5 Yinon Negev
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                Created:
                Updated:
                Resolved: