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  1. Jira Service Management Data Center
  2. JSDSERVER-1202

The ability to hide the Help Center would be great!

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      At the moment when working with different Service Desks we have many different corporate clients and we keep our clients confidential. When you have a Service Desk and you click on the Help Center, you can see all our Service Desks with all our various clients.

      This should be an option, like a permission.
      If the functionality is already there to hide this, then please ignore this suggestion, but note that I have spend hours trying to look for this functionality will continue to do so, until I can resolve this.

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            [JSDSERVER-1202] The ability to hide the Help Center would be great!

            Deleted Account (Inactive) added a comment -

            Hey everyone, since this Issue is closed, you'll need to add your vote & watch this Issue instead: https://jira.atlassian.com/browse/JSD-1547

            Deleted Account (Inactive) added a comment - Hey everyone, since this Issue is closed, you'll need to add your vote & watch this Issue instead: https://jira.atlassian.com/browse/JSD-1547

            aholvoet added a comment -

            Same problem here: customers can see each others (public available) service desks.

            Is there a way of removing the link to the "Help Center"?

            aholvoet added a comment - Same problem here: customers can see each others (public available) service desks. Is there a way of removing the link to the "Help Center"?

            Gary Garrison added a comment -

            We would also like the option to not list some projects in the Help Center.
            It would be cool to be able to keep a project and it's KB hidden while building them out.

            Gary Garrison added a comment - We would also like the option to not list some projects in the Help Center. It would be cool to be able to keep a project and it's KB hidden while building them out.

            Dario B added a comment - - edited

            I believe that restricting customers access to specific service desks projects only (and therefore to specific customers portals only) can be the best way to solve this. Indeed, once this has been configured, each customer will only see the customer portals he has access to in the help center.

            For details please see:

            This does not apply in case your users are registering anonymously.

            Dario B added a comment - - edited I believe that restricting customers access to specific service desks projects only (and therefore to specific customers portals only) can be the best way to solve this. Indeed, once this has been configured, each customer will only see the customer portals he has access to in the help center. For details please see: How to restrict customers access to specific projects only in JIRA Service Desk Cloud This does not apply in case your users are registering anonymously.

            Mike McGee added a comment -

            We use Service Desk Cloud for our internal IT and External Customer support.
            We would Not want our customers to see our Internal IT portal. Please allow us to hide the Internal portal if you are not a 'user'.
            Thanks.

            Mike McGee added a comment - We use Service Desk Cloud for our internal IT and External Customer support. We would Not want our customers to see our Internal IT portal. Please allow us to hide the Internal portal if you are not a 'user'. Thanks.

            Thomas Godar added a comment - - edited

            Well it has been about a year and I see no updates. We are still using email for support. Suppose we could have bought 3 instances of jira/service desk and made it work that way. Can see that being rather problematic for the agents though. We need to implement something though and have begun to look at other solutions. Sigh. - Disillusioned.

            Thomas Godar added a comment - - edited Well it has been about a year and I see no updates. We are still using email for support. Suppose we could have bought 3 instances of jira/service desk and made it work that way. Can see that being rather problematic for the agents though. We need to implement something though and have begun to look at other solutions. Sigh. - Disillusioned.

            Matthew Daize added a comment -

            Sooo... if you add Customers role to a service desk and remove portal access, you can limit access to the service desk to specific customers.... HOWEVER it throws a non-dismissable permissions error page/...

            This would work assuming there are no other possible regression issues!

            Matthew Daize added a comment - Sooo... if you add Customers role to a service desk and remove portal access, you can limit access to the service desk to specific customers.... HOWEVER it throws a non-dismissable permissions error page/... This would work assuming there are no other possible regression issues!

            Deleted Account (Inactive) added a comment -

            Same issue. Problem with trying to control using customer level permission is then you would need to manually create new customer accounts for each user trying to submit a ticket. Simple option to disable the Help Center link, vs. injecting custom css code to intercept requests, would be most helpful.

            Deleted Account (Inactive) added a comment - Same issue. Problem with trying to control using customer level permission is then you would need to manually create new customer accounts for each user trying to submit a ticket. Simple option to disable the Help Center link, vs. injecting custom css code to intercept requests, would be most helpful.

            Markus added a comment -

            also the same problem

            Markus added a comment - also the same problem

            Christopher Anderlik added a comment -

            bump.
            same problem here.

            Christopher Anderlik added a comment - bump. same problem here.

              Unassigned Unassigned
              dae962723e1f Andre Coetzee
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                Created:
                Updated:
                Resolved: