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  1. Jira Service Management Data Center
  2. JSDSERVER-12016

Forwarding emails to the Service Management email channel via Gmail does not honer 'Strip quotes' configuration

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 4.22.2, 5.1.1
    • Email - Incoming
    • None

      Issue Summary

      Forwarding emails to the Service Management email channel via Gmail with 'Strip quotes' enabled will add all forwarding history.

      Steps to Reproduce

      1. From Gmail, click to forward an email and add the issue key to the subject.
      2. Send the email to the mail handler email address.

      Expected Results

      An empty comment should be added on the ticket.

      Actual Results

      Workaround

      No available workaround.

            Unassigned Unassigned
            a0a054388f60 Mikaela Teixeira
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              Created:
              Updated: