Forwarding emails to the Service Management email channel via Gmail does not honer 'Strip quotes' configuration

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 4.22.2, 5.1.1
    • Component/s: Email - Incoming
    • 2
    • Severity 3 - Minor

      Issue Summary

      Forwarding emails to the Service Management email channel via Gmail with 'Strip quotes' enabled will add all forwarding history.

      Steps to Reproduce

      1. From Gmail, click to forward an email and add the issue key to the subject.
      2. Send the email to the mail handler email address.

      Expected Results

      An empty comment should be added on the ticket.

      Actual Results

      Workaround

      No available workaround.

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              Assignee:
              Unassigned
              Reporter:
              Mikaela Teixeira
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: