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Bug
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Resolution: Unresolved
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Low
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None
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4.22.2, 5.1.1
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2
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Severity 3 - Minor
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Issue Summary
Forwarding emails to the Service Management email channel via Gmail with 'Strip quotes' enabled will add all forwarding history.
Steps to Reproduce
- From Gmail, click to forward an email and add the issue key to the subject.
- Send the email to the mail handler email address.
Expected Results
An empty comment should be added on the ticket.
Actual Results
Workaround
No available workaround.
- relates to
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- Closed
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- links to
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-12016] Forwarding emails to the Service Management email channel via Gmail does not honer 'Strip quotes' configuration
| Support reference count | Original: 1 | New: 2 |
| Labels | New: ril |
| Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 955666 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 927660 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 918146 ] |
| Description |
Original:
h3. Issue Summary
Forwarding emails to the Service Management email channel via Gmail with 'Strip quotes' enabled will add all forwarding history. h3. Steps to Reproduce # From Gmail, click to forward an email and add the issue key to the subject. # Send the email to the mail handler email address. h3. Expected Results An empty comment should be added on the ticket. Actual Results !image-2022-10-03-17-31-58-976.png|width=718,height=174! h3. Workaround No available workaround. |
New:
h3. Issue Summary
Forwarding emails to the Service Management email channel via Gmail with 'Strip quotes' enabled will add all forwarding history. h3. Steps to Reproduce # From Gmail, click to forward an email and add the issue key to the subject. # Send the email to the mail handler email address. h3. Expected Results An empty comment should be added on the ticket. h3. Actual Results !image-2022-10-05-15-53-30-773.png|width=746,height=269! h3. Workaround No available workaround. |
| Attachment | New: image-2022-10-05-15-53-30-773.png [ 428019 ] |
| Description |
Original:
h3. Issue Summary
Forwarding emails to the Service Management email channel via Outlook will add an empty comment. h3. Steps to Reproduce # From Outlook, click to forward an email and add the issue key to the subject. # Send the email to the mail handler email address. h3. Expected Results A comment is added to the existing ticket. h3. Actual Results On the Logs, it shows that a new comment was added to the ticket, but on the ticket there is an empty comment. !image-2022-10-03-17-30-08-548.png|width=738,height=100! Forwarding the same email via Gmail works fine. !image-2022-10-03-17-31-58-976.png|width=718,height=174! h3. Workaround Use a mail client other than Outlook or, as a Jira administrator, go to *Administration > Applications > Jira Service Management > Email requests* and select "{*}Don't strip quotes{*}". |
New:
h3. Issue Summary
Forwarding emails to the Service Management email channel via Gmail with 'Strip quotes' enabled will add all forwarding history. h3. Steps to Reproduce # From Gmail, click to forward an email and add the issue key to the subject. # Send the email to the mail handler email address. h3. Expected Results An empty comment should be added on the ticket. Actual Results !image-2022-10-03-17-31-58-976.png|width=718,height=174! h3. Workaround No available workaround. |
| Summary | Original: Forwarding emails to the Service Management email channel via Gmail does not honer 'strip the quote' configuration | New: Forwarding emails to the Service Management email channel via Gmail does not honer 'Strip quotes' configuration |
| Summary | Original: Forwarding emails to the Service Management email channel via Gmail will add an empty comment | New: Forwarding emails to the Service Management email channel via Gmail does not honer 'strip the quote' configuration |