Duplicate approval notification on certain specific workflow setup

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 4.20.11, 5.12.10
    • Component/s: Approvals
    • 5
    • Severity 3 - Minor

      Issue Summary

      This is reproducible on Data Center: no (Can be reproduced at customer's end)

      Duplicate approval notification on certain specific workflow setup Sample_workflow.xml.zip

      Steps to Reproduce

      1. Have the workflow setup similar to
      2. In the above workflow (On Hold) is an approval step
      3. Trigger an approval (choose a user for e.g. admin)
      4. Ensure that transition 'Ask business acceptance' has a screen with approvers (similar user picker field)
      5. Transition the ticket 'Back to processing'
      6. Trigger another approval
      7. Choose the above user as the approver
      8. Approver email has a duplicate body

      Expected Results

      Approval email should not have a duplicate body in certain scenarios 

      Actual Results

      Approval email should have a duplicate body in certain scenarios
       

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

        1. image-2022-09-23-20-25-59-318.png
          52 kB
          Sriteja Kattamuru
        2. image-2022-09-23-20-30-38-474.png
          216 kB
          Sriteja Kattamuru
        3. Sample_workflow.xml.zip
          2 kB
          Sriteja Kattamuru

              Assignee:
              Unassigned
              Reporter:
              Sriteja Kattamuru (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated: